Refund policy

 At Therapy Dupe, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Below is our detailed refund policy to ensure a seamless and transparent process for our valued customers.

1. Eligibility for Refunds

• Timeframe: To be eligible for a refund, your item must be returned within 14 days of the purchase date.
• Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your refund.

2. Initiating a Return

• Contact Us: To start a return, please contact our customer service team at atuweni0707@icloud.com with your order number and reason for the return.
• Shipping: Once your return is approved, we will provide you with a shipping instructions on how to send your item back to us.

3. Refund Process

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.

4. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at atuweni0707@icloud.com

5. Return Shipping Costs

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Information

For any questions or concerns about our refund policy, please contact us at:

• Email: atuweni0707icloud.com

Thank you for shopping with Therapy Dupe. We appreciate your business and strive to provide the best customer service experience.